Your rights and responsibilities

Your rights

We believe that every person who receives a service or participates in our programs and activities has the following rights:

Quality Services

You have the right to receive services:

• Where you are treated with respect and dignity by all staff
• That are of a high quality
• That are culturally sensitive
• Regardless of your ability to pay
• Without discrimination made on age, breastfeeding, carer status, disability/impairment, gender identity, industrial activity, lawful sexual activity, marital status, parental status, physical features, political belief or activity, pregnancy, race, religious belief or activity, sex, sexual orientation and personal association with someone or someone who has, or is assumed to have, one of these characteristics

Information

You have the right to decide what happens to you and make a decision about any treatment, advice or procedure that is offered to you. You have the right to receive this information in a language that you understand.

Access to Records

You have the right to access your file except where prohibited by the law. To access your file, telephone reception and ask to speak to or visit the Freedom of Information Officer at ISCHS.

Privacy and Confidentiality

You have the right to receive health care in privacy and to have your personal information kept confidential except in certain situations. Visit or call the Information & Referral Worker at one of our centres for more information.

Rights of Refusal

You have the right to:

• Withdraw consent to a service
• Refuse any service, treatment or advice we offer. You are entitled to reapply to the service at any time by speaking to the Information & Referral Worker
• Refuse health care from a particular worker
• Refuse the presence of others not directly involved in your care

Advocacy

Your Responsibilities

We believe that you have the following responsibilities:

Information

You need to give us information so that your health worker can discuss the right advice and care with you.

Safety

When you are in any of our centres or taking part in ISCHS programs you need to follow all rules to ensure safety for yourself and others.

Involvement & Commitment

We ask for your involvement in designing and participating in the plan for your care so that we can achieve the best outcome.

Appointments

We ask that you keep appointments unless something unexpected happens. If you are unable to come to an appointment you need to tell an ISCHS worker at least 24 hours before the time of your appointment. For some services you might be charged a fee if you miss the appointment without telling us.

Responsibility

You are able to choose to accept or reject advice. We ask you to understand that your lifestyle choices affect your health.

Confidentiality

You are expected to respect the privacy of others you may see or meet at ISCHS.

Respect & Dignity

You are expected to treat staff and other service users with respect and dignity.

Resources

We ask you to understand that sometimes ISCHS might not be able to provide a service because we do not have the resources.