Providing feedback

We aim to meet your needs and make sure that our services are of the highest quality. If you have any suggestions or complaints you can address them through the following procedures.

Complaints

• You can complain about any service provided and you can still receive services after making a complaint.
• You can make complaints to the staff member directly, to the Information & Referral Worker or by completing a client feedback form at reception. If the matter is not resolved you can take the complaint to a Program Manager.
• You can get someone to speak for you. This can be a friend, relative or professional advocacy worker. This is available through the Information & Referral Worker.
  

If you are still unhappy about your complaint you can speak to the Health Services Commissioner, 30th Floor, 570 Bourke Street, Melbourne 3000.

Comments and Compliments

You can also tell us if you are happy with the service and give suggestions for improvement. You can use the client feedback forms to make comments and give compliments. You can ask for a form at reception at each centre.